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Booking, Deposit & Cancellation Policy

To reserve an appointment, all new clients are required to pay a $25 deposit at the time of booking. This deposit is applied toward the total cost of your pet’s groom.

 

Appointments are reserved specifically for your pet, and missed appointments or late cancellations leave time that is difficult to fill. Because of this, at least 24 hours’ notice is required for any cancellation or reschedule.

 

 

Deposit Policy

 

  • A $25 deposit is required for all new clients to hold the appointment.

  • The deposit will be applied to the total cost of the groom.

  • Appointments are not confirmed until the deposit is received.

  • If you cancel or reschedule with at least 24 hours’ notice, the deposit may be transferred to a new appointment.

  • If you cancel with less than 24 hours’ notice or do not show up for the appointment, the deposit is forfeited.

 

 

Cancellation Policy

 

  • At least 24 hours’ notice is required for any cancellation or reschedule request.

  • Late cancellations and no-shows may be subject to a fee and may require a deposit to rebook.

  • Repeated no-shows or last-minute cancellations may result in refusal of future appointments.

 

Thank you for respecting my time, schedule, and the care provided to each pet at Kait’s Grooming.

Vaccination Requirements

For the safety of all pets in my care, I require proof of up-to-date vaccinations before your appointment.

 

🐶 Dogs must have:

• Rabies

• Distemper/Parvo (DHPP)

• Bordetella recommended but not required

 

🐱 Cats must have:

• Rabies

• FVRCP

 

🐰 Rabbits & small animals:

Vaccines are not required, but pets must be healthy and free of contagious conditions.

 

Please bring documentation from your veterinarian or have your vet email records prior to your appointment. You may also email the records yourself or text images of the records to me at 607-661-9037.

 

If your pet cannot be vaccinated due to a medical condition, please contact me to discuss options.

Grooming Agreement & Liability Form

All new clients are required to complete my Grooming Agreement & Liability Form before their first appointment.

 

This form covers important information regarding grooming risks, safety policies, medical conditions, and emergency care so we can provide the safest experience possible for your pet.

 

👉 Please complete the form here before your appointment:

 

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If you have any questions about the form, feel free to reach out,  I’m happy to help 💗

Dog Raising Paw
Frequently Asked Questions

Do you offer stand-alone services (without a full groom)?

Yes! I do offer select stand-alone services for existing and new clients, depending on the pet and the behavior.

Do you offer nail trims only?

Yes, nail trims are available as a stand-alone service. 

  • Dogs: $10-20

  • Cats: $20

  • Guinea pigs and rabbits: $10

  • Includes nail clipping and filing when tolerated.​

*Extremely difficult, aggressive, or severely overgrown nails may incur an additional handling fee or require a grooming appointment.*​

Do you offer anal gland expression only?

Yes, external anal gland expression only is available for dogs.

  • $15-$20

  • Performed externally only when medically appropriate. 

*I do not perform internal anal gland expression. If your pet needs internal anal gland expression or has ongoing gland issues, I recommend seeing a veterinarian.* ​

Do you offer eye trims/face trims only?

Yes! I offer light eye trims and sanitary face trims as stand-alone services.

  • $15

  • ​Must be light maintenance trims only (not full haircuts)

*Heavily matted faces or dogs requiring major reshaping will need to be booked as a full groom.*​

Do you offer sanitary trims only?

Yes.

  • Sanitary trims only: $15-20

  • Includes light trimming of the sanitary area only

Do you offer walk-in services?

No.

All services - including nail trims and stand-alone services - are by appointment only to ensure a calm, safe environment for every pet.

Are you taking new clients?

Yes! I am currently accepting new clients.

Because I specialize in aggressive, anxious, and medical-needs pets, availability can fill up quickly - booking in advance is recommended.

Do you work with aggresive or anxious pets for stand-alone services?

Yes, I work with all types of pets, including those who are nervous, aggressive, or have medical needs. An extra handling fee may apply if special safety measures or extra time is required.

Why might some pets need a full groom instead of a stand-alone service?

Some pets may require full grooms because of matting, coat condition, or behavior challenges. This ensures safety and a quality finishing look for your pet.

How do I book these services?

You can book directly through my online scheduling page using the Booking Link above. You’ll be able to create a profile and schedule any service. If you’re unsure what to book, feel free to message me and I’ll help guide you 💗

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